Full Access purchases

Refund Policy

Last updated September 7, 2026

Full Access is a digital product. Purchases are final after access is delivered, except for the cases listed below or when the law requires a refund.

When a refund may be given

You were charged more than once for the same purchase.
Your payment completed but you did not receive working download access, and support cannot restore it.
A technical problem prevents you from using the product as described, and support cannot fix it after reasonable troubleshooting.
A refund is required by consumer law where you live.

What is normally not refundable

Changing your mind after the files or download access were delivered.
No longer wanting or needing the product.
Sharing the files or private download link with someone else.
Ignoring the listed Windows or Python requirements.
A Roblox, Fisch, or other third-party change that is outside FischMate's control, although we may still try to provide an update.

How to request help or a refund

Email support@fischmate.com from the PayPal email used for the purchase. Include the PayPal order ID and a short explanation of the problem. Do not send passwords, card numbers, or bank details.

Please contact support before opening a PayPal dispute so we have a chance to fix delivery or technical problems quickly.

After a refund

If a payment is refunded, reversed, or charged back, Full Access and the private download link are revoked. Approved refunds are returned through PayPal. PayPal and your payment provider control how long the money takes to appear.

Your legal rights

This policy does not remove refund or consumer rights that cannot legally be limited in your country.